School IT support in Leeds & West Yorkshire
Outsourced curriculum IT support for primary schools, secondary schools and multi-academy trusts, with a dedicated technician, remote help and a team that understands how schools work.
A large number of schools across Leeds and West Yorkshire already outsource their IT support to Next Generation IT. Our packages give you the expertise of a whole IT team for less than the cost of employing your own technician, with more visibility across your network and less downtime in the classroom.
We were created specifically for education, and we have over 30 years of experience in the business. We know that a projector failing five minutes before a lesson, a teacher locked out on the morning of an inspection or a Wi-Fi blackspot in Year 6 isn’t just an IT problem; it’s a lost lesson. Our job is to stop that happening.
What’s included in our school IT support
A dedicated onsite technician
A named technician who visits your school, gets to know your staff and your network, and takes ownership of your IT.
Remote assistance
Many issues are fixed remotely in minutes, without waiting for the next visit.
Full ticketing system
Log and track every request through our customer portal, so nothing gets forgotten and you can see what’s been done.
Flexible onsite visits
Visit schedules built around your school’s size and needs, from weekly visits to more frequent cover.
Emergency call-outs
When something critical goes down, we get someone to you.
Backups and free onboarding
Cloud backup or our Learning Continuity option, plus free onboarding when you switch to us.
Support for the whole school
Curriculum IT support covers the technology your teachers and pupils use every day:
- Classroom technology: interactive panels, projectors, visualisers and classroom PCs
- Devices: laptops, Chromebooks and iPads, including setup, management and repairs
- Accounts and cloud services: Microsoft 365 and Google Workspace for Education, staff and pupil accounts, and starters and leavers
- Networks: Wi-Fi, switches, servers and printers across every building
- Safeguarding technology: web filtering and monitoring to meet the DfE filtering and monitoring standards and KCSIE
- Cyber security: firewalls, endpoint protection, backups and staff awareness, working towards the DfE cyber security standards
We also look after the school office. See our admin and MIS support.
IT support for multi-academy trusts
For trusts and federations, we provide consistent support across every school, with standardised setups, central reporting and one point of contact. That makes it easier for trust leaders to plan, budget and meet the DfE’s digital and technology standards across the trust. Ask us about discounts for trusts and clusters.
Meeting the DfE digital and technology standards
The DfE has set out standards for schools covering broadband, filtering and monitoring, cyber security, wireless networks, servers, devices and digital leadership. We help you understand where your school stands today and build a realistic plan to meet them.
Why schools in West Yorkshire choose Next Gen
- Built specifically for education, with over 30 years in the business
- Local team based at Sunnybank Mills, Farsley, between Leeds and Bradford
- One partner for support, hardware, broadband and phone systems
- HP Gold partner, Microsoft and Google education partners, and Cyber Essentials certified
- Free onboarding, and a free IT audit to show you where you stand
Switching IT support provider
Changing provider is easier than most schools expect. We start with an audit of your current setup, plan the handover with you and your existing provider, and onboard you free of charge, so there’s no gap in support.
Free IT audit
We review your hardware, network and configuration and give you a written report.
Tailored proposal
A support package built around your school’s size, sites and priorities.
Free onboarding
We document your systems, take over the support and get to know your staff.
School IT support FAQs
Which areas do you cover?
We support schools across Leeds and West Yorkshire, including Bradford, Wakefield, Kirklees and Calderdale. We’re based at Sunnybank Mills in Farsley, between Leeds and Bradford.
Do you support primary schools, secondary schools and trusts?
Yes. We support single primary schools, secondary schools and multi-academy trusts, and tailor each package to the school’s size and needs.
Is it cheaper than employing our own technician?
For most schools, yes. An outsourced package gives you a dedicated technician plus remote support and a wider team with specialist skills, without the cost of recruiting, training and covering absence for your own staff.
How do staff report an IT problem?
Staff can log a ticket through our customer portal, and we can also help remotely. Every request is tracked so you can see its progress.
Can you help us meet the DfE filtering and monitoring standards?
Yes. We provide and manage filtering and monitoring and can help with your annual review. Read our guide to what KCSIE 2026 changed for filtering and monitoring.
How long does it take to switch to Next Gen?
It depends on your school, but we plan the handover with you so there’s no gap in support, and onboarding is free.
Let’s talk about your school
To contact us with any enquiries, please fill in the contact form.